Google News Digest: The Arrival of the Mobile-First Index, Parallel Tracking for Ads, and a Payment Service From Google

Google News Digest: The Arrival of the Mobile-First Index, Parallel Tracking for Ads, and a Payment Service From Google

It is hard to talk about anything outside the long-awaited announcement on the first steps of Google’s major initiative – the Mobile-First Index. But, since the process is expected to be very slow, SEOs can calm down. And truth be told, a lot has been happening alongside the big news.

The SMX East Conference has brought us some insights into the search giant’s biggest commitments: the mobile-first index and the big push towards the local search by enhancing the online-to-offline experience. The latter has introduced us to a few huge and long-awaited features (no spoilers, simply scroll down!). This time around, local search is definitely winning the race towards improvements from Google’s side – new functionality within the search results, a Local Guides Summit, and improvements for local inventory promotion.

Google continues to tackle web credibility issues by partnering up with one of the biggest fact-checking organizations, IFCN. Some other updates, they have a new AdWords feature – parallel tracking – for speeding up the landing page’s load time and enhancing user-experience for many more conversions to come. Plus,  they released their own payment service – yes, you can now “Pay With Google”. Read on to see all the Google updates. 


GOOGLE SEARCH NEWS

Slowly But Surely: Google’s Mobile-First Index is Out

At the SMX East conference, Google’s Gary Illyes confirmed that the rollout of the Mobile-First Index is already taking place, for a few websites at least. And apparently, the tests are going really well so far. Illyes also assured the web community that there is nothing to worry about since Google is not yet at a full launch stage and the implementation process will be really (again, really!) slow. For now, there is no precise timeline for when the mobile-first index will be fully out, and a lot will depend on Google’s tests.

Check out Barry Schwartz’s SEO Recap for more details on this news.

Source: Google’s Mobile-First Index Has Rolled Out For Some Sites & Will Be Implemented Very Slowly

Google’s AMP Project Celebrates its Biennium

Google’s Accelerated Mobile Pages (AMP) Project, which launched in 2015, has turned two. To celebrate the occasion, the search giant shared some fresh stats and the results of recent studies on AMP. Moreover, to promote even more widespread AMP implementation in the forthcoming year, Google established a website, AMP Start, which is full of ready-made templates and components for creating AMP pages. The website contains templates for e-Commerce that include product showcase sites and retail experiences. And, we can expect new templates for local businesses and online magazines coming soon.

In two years, this project, which initially only had a couple of partners, has attracted 25 million websites which have created over 4 billion AMP pages. But, if you still think that AMP is only a feature appealing to publishers, you must have missed our most recent Google Digests. Google is convincing when saying that AMP pages and e-Commerce are a perfect match. Consider the following stats, brought forward by Forrester:

  • Implementation of AMP increases website traffic by 10 percent.

  • AMP pages also double the users’ time on page.

  • Besides, e-Commerce websites that leverage AMP pages see a 20 percent increase in conversions in comparison to non-AMPs.

AMP project start page

Source: AMP: Two Years of User-First Webpages

New Features for Enhanced Online-to-Offline Marketing

By pushing local search, Google is also influencing the offline vs. online paradigm. With more online retailers opening up brick-and-mortar stores, and vice versa, the search giant is working on making the integration of two channels easier. At the SMX East conference, Kishore Kanakamedala, Google’s director of product management, introduced a few novelties to the realm of online-to-offline marketing that will drive more interaction between the two retail segments.

The new features include:

  • Local Inventory Integrates With Voice Search. With the rise of Google Assistant, the search giant intends to provide answers to questions like “Where can I buy X nearby?” by providing a list of local inventory results on their mobile screens.

  • A New Local Inventory Display Ad Format. The new ad format will include promos and local products from the retailers’ inventory feeds.

  • Three New AdWords Reports for Measuring Store Visits. Google is now calculating impression-based footfall, with the aid of three reports: a Time Lag report (reflects the time between the click and a store visit), a Demographic report (store demographic reports can be added to the existing ones), a New vs. Returning Customer report (shows the number of repeat in-store customers).

  • New Features for Apparel Ads. In the mobile Google Shopping search results, related to apparel, users will soon be able to use filtering options such as size, price, and others.

New local display ad

Source: Google Announces New Online-to-Offline Features on the Cusp of the Holiday Shopping Season

Google Held Its Second Local Guides Summit

Local Guides play an instrumental role in Google’s agenda to trigger local listings. And in order to reward their commitment to the local communities, Google recently held the second Local Guides Summit in San Francisco.

The most active 150 participants from 62 countries were brought together to hear some appraisals from Google itself.

“Local Guides” is a community of active Google Maps users, who consistently contribute to the service’s improvement by adding more accurate local information to the map. Here is what we learned about Local Guides:

  • The number of Google’s Local Guides has grown up to 50 million and increased by 10X times within only a year.

  • Local Guides add about 700,000 new places to Google Maps each month.

  • 95 percent of these places are situated outside of the US.

  • The largest community of Local Guides is living in the US, followed by India, Brazil, and Indonesia.

These local experts are not merely adding new places; they also play a tremendous role in Google’s push towards localization of its search engine. Along with business owners, these local guides answer user questions within Google’s newly added Q&A feature, provide product reviews and give suggestions for improvement to Google.

Source: Google Now Has 50M Local Guides Adding Content to Google Maps and Search

Google Changed Its Local Search Operation

As latest Google news prove, local relevance for search results is a growing concern for Google. With almost a fifth of all search queries being location-related, the search giant is making a move to improve its users’ “local” experience. From now on, the choice of a country service for your search results will be determined by your location regardless of what country code top-level domain names (ccTLD) you enter. Previously, we could access the UK’s SERPs while being physically located in Brazil by simply entering the relevant ccTLD in the browser. And now, the search results will always depend on your actual location. However, the option to access other countries’ SERPs is still available – you can manually choose the country service you would like to receive in the search settings.

If you were wondering if it would affect the SEMrush data, don’t worry! The accuracy of our data is great, and it will stay that way, regardless of these changes.

Source: Making Search Results More Local and Relevant

Google Partners Up With the International Fact-Checking Network for a More Credible Web

With all the buzz around fake news, about a year ago Google introduced a fact-checking feature – a Fact Check Tag. Currently, thousands of articles that appear in Google News undergo this check for the accuracy and reliability of information. To improve the process, on 26 October at the Poynter Institute, Google announced that it would partner with the International Fact-Checking Network (IFCN). IFCN is known as the promoter of excellence and the builder of a fact-checking community around the globe. IFCN has established a widely recognized Code of Principles for fact-checking institutions.

Here is why Google is establishing a partnership with IFCN:

  • To increase the number of people who handle fact-checking.

  • To expand fact-checking to a truly global level by targeting more regions and languages.

  • To offer free access to fact-checking tools.

Source: Building Trust Online By Partnering with the International Fact Checking Network

Google Tests New Sitelinks Format in SERPs

For a while, Google was testing various sitelinks formats for the mobile advertising. This time around the spotlight has shifted towards desktop. Google is now testing new formats for desktop search.

Instead of separating sitelinks into two groups side by side, they are now presented as a list. The tests have a limited scope, and Indian users were the first ones to shout out about the new sitelinks format.

new sitelinks testSource: Twitter post by Vipin Yadav

Source: Google Tests New Sitelinks Format

Once More, Google Experiments With Image Thumbnails for Snippets

If visualization of the web is the way to go, then the fact that, once again, Google is testing image thumbnails in search results snippets for mobile devices is not surprising. The search engine did earlier include image thumbnails for certain queries, but the feature did not catch on. This time the interface looks slightly different, so let’s see how it works out:

image thumbnails in mobile searchSource: Twitter post by Jason Mun

Source: Google Tests Image Thumbnails in Search Results Snippets, Again


GOOGLE ADS NEWS

Google AdWords Launches Parallel Tracking

As an advertiser, do you ever feel like you are constantly facing a dilemma – providing your users with an instantaneous speed to get from the ad straight to the landing page without any delays, or enhance your tracking and campaign measurement? From now on, you no longer have to think about that. Google AdWords launched a new feature – “parallel tracking” for speeding up landing pages load time and enhancing user experience.

With parallel tracking, the user who clicks your ad gets immediately directed to the final URL while tracking takes place in the background. As a result, this feature will reduce the number of situations where the user never gets to the landing page due to an unwillingness to wait for the page to load.

Parallel tracking will soon become the default tracking method for all AdWords accounts. At this point, it is an optional method for Search Network and Shopping campaigns. In all other cases, AdWords uses standard tracking for keeping track of your clicks.

For a more detailed information about parallel tracking, you can visit the AdWords Help Center page.

Source: Get Visitors to Your Landing Page Faster With Parallel Tracking

AdWords Adds a New “Days to Conversion” Report

Some purchases take a longer decision-making time. After all, it is way faster to decide on buying a $10 headphone set than a $1000 pair of boots. Thus, advertisers often lack information on evaluating the time it takes for Internet users to convert into paying customers, to measure their ad campaign’s performance. After an impression, followed by a click, you might have to wait for another 10 or 90 days. Thus, Google AdWords is introducing a new “Days to Conversion” report that will come to your rescue. The new reporting segment will define how long you have to normally wait for the conversion to take place after the click. This waiting time can redefine the entirety of your campaign results, which often get miscalculated due to such basic timing considerations.

For instance, before you rearrange your supposedly unsuccessful campaign, take into account that, on average, conversions happen within 14 days after the first click. Thus, it makes sense not to change your bidding policy during that period.

If you have not yet switched to the new AdWords interface, do not worry – the “Days to Conversion” report is available in both the old and new AdWords versions.

days to conversion report

Sources: Find Out How Long It Takes for Your Customers to Convert; Google AdWords New Days To Conversion Report

Google Expands Its Google Attribution Beta

Inspired by some impressive results – the company HelloFresh has seen a 10 percent boost in conversion since using Google Attribution – Google is making its Attribution beta available to tens and hundreds of advertisers. The purpose of the tool is to make it easier for advertisers to resolve their attribution challenges and performance measurement by adding a multi-device and multi-channel tracking and combining data already available from Google Analytics, AdWords and DoubleClick Search. The tool allows advertisers to follow the entire customer journey, rather than simply look at data points from the last click.

Source: Smarter Attribution for Everyone

Google Tests Popups for Product Listing Ads in the Search

Although carousel format has been Google’s favorite for a while now, the search giant continues experimenting with various Shopping ad formats. A user from India spotted a new popup overlay on the top of search results that displayed more product listings results. These tests are seemingly available so far on a limited scale.

PLA pop-ups testSource: Twitter post by Maulik Panchal

Source: Google Shopping Ads Tests Popup Overlay in Search


GOOGLE TOOLS NEWS

A Helicopter View on UX: Google Introduces New Tools for Google Chrome

At Chrome Dev Summit 2017, Google announced the launch of two new tools for Chrome: Chrome User Experience Report and Trusted Web Activity.

Chrome User Experience Report is intended to help developers enhance their website’s usability. Apart from looking at suggestions for improvements and areas of already present success, developers will also be able to track changes in user experience over time.

Chrome User Experience Report is a dataset of key UX metrics, collected from users who allowed the search giant to access their search history and enabled usage statistic reporting.

Source: Google Announces Chrome User Experience Report and Trusted Web Activity

Browse With Google, Pay with Google

Google rolled out a new payment service “Pay with Google”, which is meant to facilitate the online purchasing process for Android users. For now on, the service’s adaptors will be able to not only browse through products and services available online but also make a purchase without any delays. Every time the user of a partner company wants to make a purchase, “Pay with Google” automatically fills in all the required fields to complete the transaction in a few clicks. The data points are taken from the user’s Google account. The service accepts any credit or debit cards that are already tied to users’ Google Play, YouTube, Chrome, and Android Pay accounts.

The service is expected to cover payments for various online platforms ranging from retailers and parking tickets to food delivery. “Pay with Google” is already available on a limited amount of websites, such as Dice in the UK, Kayak in the US and iFood in Brazil. In the foreseeable future, “Pay with Google” will also be available on apps such as Deliveroo, Just Eat, Airbnb, HotelTonight and many others.

pay with google

Source: Pay With Google and Speed Through Checkout

Gmail Add-Ons for Everyone’s Inbox

With so many applications for workflow management and tools that we all use to complete our tasks, it is time-consuming to have to switch tabs and open new apps each time we want to tick a box off our To Do list. And now Gmail is introducing Add-Ons. These add-ons are a Gmail’s integration with business apps that allows users to work with the latter right from the G Suite. The email service now supports 10 business apps that can be installed from the G Suite Marketplace: Asana, Dialpad, Hire, Intuit QuickBooks Invoicing, PropsperWorks, RingCentral, Smartsheet, Streak, Trello, and Wrike.

G-suite integrations

Source: Do More From Your Inbox With Gmail Add-Ons

Google’s Chrome Cleanup is Updated for Higher Web Security

Apart from offering ever-increasing functionality, big companies have to convince their users that their security is ensured. Thus, Google is enhancing its security features by adding a basic antivirus-like functionality to its Chrome browser for Windows.

The biggest novelty comes from a function that allows users to spot any changes in their settings, brought by extensions. Whether we intended to set up a new extension or were tricked to install it, Chrome will now let us know by offering to restore the settings to their original version. Google developers have also redesigned the Chrome Cleanup – it now has a new interface which is simpler and facilitates spotting unwanted software and remove it in one click.

Thanks to a collaboration with ESET, an IT security company, the Google Cleanup technology is upgraded to a new level. But do note that Google Cleanup will not replace your antivirus system. Instead, it removes extensions that do not comply with Google’s software policy.

chrome cleanup update

Source: A Cleaner, Safer Web With Chrome Cleanup

Chrome Successfully Embraces HTTPS

It has been a year since Chrome announced its move to a more secure web and implemented an HTTPS Protocol. Just this year, Chrome was proclaimed as the most secure web browser in two independent studies. But let’s talk numbers and how HTTPS progressed just within a year:

  • 64 percent of traffic is now secure on Android’s Chrome browser (+22 percent from the previous year).

  • Chrome OS and Mac’s Chrome traffic is protected for 75 percent.

  • About three quarters (71 percent) of the top 100 sites comply with HTTPS Protocol by default – a double increase from the previous year.

  • HTTPS usage is spreading across the globe: USA, Brazil, and Japan are among the fastest adopters of HTTPS.

Google initially encouraged migration to HTTPS by stating that it is a ranking factor. HTTPS is an enhanced version of the standard web transfer protocol (HTTP) that adds an additional layer of security on the data. The endpoint of HTTPS implementation is to provide remote users with encrypted communication and secure connection, especially when they share sensitive information.

To further facilitate the migration and promote HTTPS usage, Google Chrome supports the Let’s Encrypt project that provides website owners with cheaper and easier ways to embrace HTTPS.

Source: Say “Yes” to HTTPS: Chrome Secures the Web, One Site at a Time


FINAL WORDS

This is it for today, and I am glad you have made it all the way to the end! With so many updates and new features every day, it is not always easy to see how fast the digital space is moving forward and what exactly is happening. Slowly but surely, ground rules are changing, and no digital marketer or SEO specialist can afford to be left behind. Thus, make sure to stay updated with all the latest developments in the Google space and read our Google News Digest that goes live every two weeks.

P.S. If you have any suggestions on the format of our digest or simply want to share/discuss some of the news in the comments, don’t hesitate and give me a shout right below!

Read more……>click Here<

Daily Search Forum Recap: October 12, 2017

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Target expands voice-commerce relationship with Google to battle Amazon

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Google announced nationwide expansion of its Google Express relationship with Target. Users in the Continental US will now be able to buy from Target through the Google Assistant and receive Google Express delivery. The voice-commerce relationship extends to Google Home devices.

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SearchCap: ‘Yext for Food’, Google quality score & Local Ads

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Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

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68% Of SEOs Do Their Work Without Log File Analysis

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A few weeks ago, I conducted a poll asking SEOs how they do their job with or without log files. I discussed how log files can be an awesome way to uncover SEO issues including crawling, indexing, and even some ranking issues.

The poll showed that most SEOs, 68%, are doing their SEO services without looking at log files. We had over 350 responses and even with my poll disclaimer, the results are pretty revealing.

Almost 30% of SEOs actually said they do not need log files to do their job and an additional 38% said they would use them if they got them, but they “rarely” are able to get the log files. Only 15% said they always get the log files and 18% said they often get them.

Here are the results of the poll:

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Yext begins to verticalize local business listings syndication with ‘Yext for Food’

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Business listings with more content see more engagement, tend to rank higher and perform better overall. And as more searches take place on mobile devices (and eventually smart speakers and virtual assistants), marketers will need to expose more local business attributes and enhanced data for discovery and competitive advantage.

According to previous Google research, 50 percent of smartphone users conducting local-intent searches visit business locations within 24 hours. These numbers are even higher and more immediate for restaurants, which often see searches translate into visits within a few hours or less.

TripAdvisor found that “Restaurants with hours of operation on their TripAdvisor listing see 36 percent more engagement than those without them.” Yelp reports, “Businesses who complete their profiles see, on average, 5x the customer leads each month.”

Both sites also point out the importance of images on profiles. TripAdvisor said restaurants with between 11 and 20 photos see “double the amount of diner interaction over others with no photos at all,” and Yelp reports that “a business with 1-5 reviews and at least 10 photos sees 200 percent more user views than a business with the same number of reviews and no photos.”

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Regions And Cities Working Together For A Better Future

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2017-10-11-1507714938-8174046-CommitteeoftheRegions.JPG

Yesterday I attended a meeting of the Committee of Regions in Brussels. Organised by Age Platform Europe, the auditorium was packed with enthusiastic local and regional government officials representing around 300 municipalities, towns and cities from across Europe.

We learned about imaginative projects designed to match the needs of ageing communities to the mutual benefit of local businesses and solution providers.

Considering the diverse geographic, political and cultural background of the delegates it was heartening that general consensus seemed to be along the lines of: As we live longer, our aspirations should be expanding, necessitating new outlets for our skills and creativity in order to stay healthy, active and engaged members of society, long into what is currently termed ‘retirement’.

Yet, here we are, two decades into the twenty-first century with popular media still referring to the ‘silver tsunami’, a doom-laden metaphor coined in the late-twentieth century to describe population ageing.

Maybe it’s time to press reset, to redefine the common perception of age to stages of life (study, work, retirement). This wisdom, termed ‘chronologism’ by sociologist Michael Young, is also rooted in history and has long passed its’ sell by date.

Adopting a more agile approach to the way we manage our lives in what author Klaus Schwab has dubbed the ‘Era of Digital Transformation’ could have a significant impact on our health and wellbeing across the life course. Moreover, ‘Agile Ageing’, is a trillion-dollar business opportunity which cuts across health, social care and housing; and it is ripe for development.

Neighbourhoods of the Future

Earlier this year the Agile Ageing Alliance (AAA) published a white paper: Neighbourhoods of the Future- Better Homes for Older Adults – which concludes that a new breed of Cognitive Home could have a transformative effect on how we age. Facilitated by innovations in technology, business and service models, our homes could empower us to enjoy more meaningful, creative and independent lives well into old age; radically transforming our relationship with public services; creating new opportunities for learning and social engagement; leading to a reduction in the financial burden on State and citizens.

Smart business

Our homes are getting smarter through basic innovations such as smart meters and smart speakers, but this is just the beginning. Digital technologies, digital infrastructure and data production are already revolutionising our lives in so many ways and it won’t be too long before they are integral to our homes, enriching our lives and the lives of our friends and loved ones; facilitating a greater degree of interaction and communication, personalised support and preventative care, and enabling health and human services to be delivered remotely.

In truth, there’s a whole new phase of life up for grabs which nobody has catered for. Now, with the convergence of potentially game changing assistive technologies we have a golden opportunity to rethink the outlook for ageing populations and provide a much needed boost to the Silver Economy.

A 21st Century Cooperative

The big question is who will own our homes and of course the data we generate? For entrepreneurs and startups this is a fantastic business opportunity. But, to challenge the status quo I believe we need to rethink the development model. Why not involve public funders, SMEs, academic researchers and investors in a more equitable partnership with corporates, the stakeholders best qualified to create sustainable brands?

By investing in a cooperative for the 21st Century, in a spirit of open innovation and collaboration, corporate mentors will be able to tap into a fresh stream of passionate, innovative and potentially disruptive talent, while the SME gains access to a global ecosystem, assets, expertise and confidence.

If we don’t act, business as usual will see the more aggressive US tech giants establishing proprietary platforms and hoovering up promising incumbents, which will make it extremely difficult for European businesses to prosper thereafter. The land grab has started with the likes of Amazon, Google and Apple sizing up healthcare and the connected home, with voice activated products like Amazon Echo and Google Home making the early running.

We have been warned.

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Markets with home service ads: Service-area businesses are coming back to the local results

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After my column about Home Service Ads came out last week, I got a message from Google with some great news. They told me two things:

  1. Google plans to add pure service-area businesses (SABs) back into the local results — this includes home-based businesses.
  2. The disappearance of results for home-based businesses in markets without Home Service Ads was due to a bug (not intentional), which Google says should be resolved soon.

So, almost a year after deciding to remove service-area businesses from the local results, I’m starting to see that Google is adding them back.

Here is an example of a search result I spotted this morning.

A few days ago, it looked like this (Notice how every listing has a directions icon — meaning the address is showing on the listing):

Although owners of service-area businesses will be extremely excited about this change, service-area businesses aren’t the only listings returning to the local results.

The return of spam

One of the good things about Google’s decision to take SABs out of the results was that it eliminated the majority of spammy listings (but definitely not all of them). Looking at this one example, one of the listings that just returned to the local results is a keyword-stuffed duplicate for a business that already has a listing in a neighboring city — they are not allowed two. Their listing in the neighboring city is also using an address that doesn’t exist.

I recently shared at the State of Search event how I got 17 of the 28 home security business listings removed from the local results in one market — as they weren’t eligible for listings on Google My Business — after I combed through the competitors of a client of mine.

Spam is, unfortunately, alive and well.

The return of other junk

Not all the results that don’t qualify for a listing are necessarily “spam.” The term “spam” connotes that there is malicious intent. (“I know about the guidelines, and I don’t care that I’m breaking them because I want more business.”)

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Google Look Out

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Google Look Out

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Quality score in 2017: Should you care?

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You’ve got to hand it to the folks at Google — the idea of quality score is pretty brilliant. Unlike most search engines born in the ’90s, Google realized that the success of paid search advertising was directly tied to the quality and relevance of their paid search ads.

After all, if someone searches for “best dog food for rottweilers,” and the first result they see on the SERP is a handful of text ads selling Toyota hatchbacks, they aren’t likely to be wowed by your search engine. If people think your search engine is lousy, they won’t use it… which means no one will pay to advertise on your search engine, either.

But, if you incentivize advertisers to create ads that are relevant to a user’s search, you can maintain the quality of your SERP and still make money from paid search advertising.

The solution? Quality score.

Now, if you’ve been doing paid search advertising for a while, quality score probably isn’t a new concept. Paid search platforms like Google look at your click-through rate, ad relevance and landing page experience and assign your ads a quality score. As your quality score goes up, your average position tends to go up and/or your average cost per click tends to go down.

Seems simple enough, right? The better your quality score, the better your advertising results will be.

But is it really that simple? Sure, quality score is great for Google, but should optimizing quality score be a key part of your paid search advertising strategy? To answer that question, let’s take a look at the data.

Quality score and cost per conversion

When it comes to quality score and cost per click, the evidence is pretty clear: improving your quality score decreases your cost per click. Since your cost per conversion is essentially your cost per click divided by your conversion rate, you’d expect that improving your quality score would also improve your cost per conversion.

Sadly, that’s not how it actually works out.

Now, you might be thinking, But Jake, I know I’ve seen research somewhere showing how a higher quality score is associated with a lower cost per conversion. And it’s true. Odds are, you’ve probably run into an article discussing the results of this study by Wordstream or this study by Portent.

In both of these studies, cost per conversion typically dropped by around 13 to 16 percent for every point of increase in quality score.

the relationship between cost per conversion (CPA) vs. quality score in adwords

At Disruptive Advertising (my employer), we’ve audited thousands of AdWords accounts, so we decided to use our database to replicate Wordstream’s study. Not surprisingly, we got about the same results: Every point of increase in quality score resulted in a 13 percent decrease in cost per conversion.

A graph with thousands of data points (like the one above) is a bit hard to interpret, so I’ve used a small representative subset of our data to make things easier below:

Given the consistency of this data, you’re probably wondering how I can say that improving quality score does not reliably decrease cost per conversion. I mean, look at the graphs! There’s clearly a connection between quality score and cost per conversion!

Or is there?

Unfortunately, while these graphs look compelling, it turns out that the trendline has an R2 of 0.012. In non-statistical speak, that means a one-point increase in quality score only actually produces a 13 to 16 percent decrease in cost per conversion about 1 percent of the time.

Would you put a lot of time and effort into a marketing tactic that only behaves predictably 1 percent of the time? Neither would I.

Why quality score is a poor predictor

There are a lot of reasons quality score is an unreliable predictor of cost per conversion. However, I believe that the biggest reason is also the simplest reason: Quality score is Google’s metric, not yours.

Quality score matters to Google because it helps Google make money, not because it helps you make money. No one sees your ad on the SERP and thinks, “My, what a fine quality score they must have! Anyone with a quality score like that deserves my business.”

While Google cares about providing a relevant experience to their users, they don’t really care about whether or not you’re sending potential customers to your page or getting conversions at an affordable price. You got your click and they got their cash, so Google’s happy.

You, however, still need to drive conversions at an affordable price.

To do that, though, you can’t rely on the metrics Google cares about. Sure, your ad might make Google happy, but if that ad isn’t driving the right people to the right page, you could be wasting a ton of money — even on a keyword with a quality score of 10!

Case in point, over the course of our AdWords audits, we’ve discovered that the average AdWords account wastes 76 percent of its budget on keywords and search terms that never convert.

Here’s how that wasted ad spend affects your cost per conversion (using the same data subset as before):

As it turns out, this data is even scarier than the quality score data. Each 10 percent increase in wasted ad spend increases your cost per conversion by 44 to 72 percent. And, while this correlation isn’t 100 percent accurate, it has an R2 of 0.597, which means that it explains about 60 percent of your cost per conversion.

That’s a lot more compelling than 1 percent.

In fact, we’ve frequently helped clients significantly reduce their cost per conversion by reducing their wasted ad spend. For example, here’s what happened to one client as we reduced their wasted ad spend from 91 percent to 68 percent:

If you think about it, it makes sense that core account factors like wasted ad spend would have a much bigger impact on your cost per conversion than an external metric like quality score. After all, as we pointed out earlier, you can have a great quality score and still be driving people who will never buy to your site.

How to use quality score

All that being said, I still believe that quality score is a valuable metric to track and optimize. Quality score affects your cost per click and average position, which can do wonders for your account — provided that you aren’t hemorrhaging money in other areas.

If, however, you’re not wasting a ton of money on irrelevant clicks, and you feel confident in the quality of your traffic and landing page, quality score can be a great way to improve your paid search account.

First, open your AdWords account, go to the Keywords tab, and ensure that you’ve added Quality score as a column:

Next, pick a meaningful date range (I’m always partial to the last 6 to 12 weeks), and export your results as a spreadsheet. Open your spreadsheet in Excel, and create a pivot table:

The following settings will allow you to see how much you are spending on each level of quality score:

Looking at the data above, it looks like 12 percent of this client’s budget is being spent on keywords with a quality score of 1. If we assume that those ads are driving relevant traffic (maybe they’re bidding on the competition’s branded terms?), bumping the quality score of those ads up from 1 to 2 could save them thousands!

Alternatively, if you want to see exactly how much you’re spending on specific keywords with a given quality score, you can set your pivot table up like this:

In this case, I’ve included a filter for cost that allows me to see keywords with a quality score of 1 that the client has spent more than $500 on. This gives me nine high-priority keywords (representing the majority of ad spend on keywords with this quality score) to focus on, which should be a fairly workable number.

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